Privacy Policy

PRIVACY POLICY

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website, and we appreciate your interest. Below, we inform you about the handling of your personal data when you use our website. Personal data includes any information that can personally identify you.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Volenti-London. The controller responsible for processing personal data is the individual or legal entity that, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the padlock symbol in your browser’s address bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When using our website for informational purposes only—meaning if you do not register or otherwise provide us with information—we collect only the data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary to display the website:

- Our visited website
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you accessed the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6(1)(f) of the GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or used in any other way. However, we reserve the right to review the server log files at a later time if there are concrete indications of illegal use.

3) COOKIES
To make visiting our website more attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information such as browser and location data and IP address values on an individual basis. Persistent cookies are automatically deleted after a specified period, which can vary depending on the cookie.

Some cookies serve to simplify the order process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If certain cookies implemented by us also process personal data, processing is carried out in accordance with Art. 6(1)(b) of the GDPR, either for the execution of the contract or in accordance with Art. 6(1)(f) of the GDPR, in order to protect our legitimate interests in ensuring the optimal functionality of our website and to provide a customer-friendly and efficient experience during your visit.

We may collaborate with advertising partners to make our website more appealing to you. In this case, partner companies may store cookies on your hard drive when you visit our website (third-party cookies). If we work with these advertising partners, you will be individually informed about the use of these cookies and the extent of the information collected in the relevant sections below.

Please note that you can configure your browser to inform you when cookies are set, allowing you to decide on a case-by-case basis whether to accept them, exclude cookies for specific cases, or generally block them. Each browser handles cookie settings differently, and instructions can be found in the help menu of each browser. Below are links to cookie management instructions for common browsers:

- Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
- Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
- Safari: https://support.apple.com/kb/ph21411?locale=de_DE
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACTING US
When you contact us (e.g., via contact form or email), we collect personal data. The data collected in a contact form is shown on the respective form. This data is stored and used solely for the purpose of responding to your inquiry or for the related technical administration. The legal basis for processing the data is our legitimate interest in responding to your inquiry, according to Art. 6(1)(f) of the GDPR. If your contact aims to enter into a contract, the additional legal basis for processing is Art. 6(1)(b) of the GDPR. Your data will be deleted after your inquiry has been fully processed, provided that no legal retention requirements exist.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT FULFILLMENT

According to Art. 6(1)(b) of the GDPR, we collect and process personal data if you provide it to us for the purpose of fulfilling a contract or opening a customer account. The data collected is visible in the respective input forms. You can delete your customer account at any time by sending a message to the address of the controller mentioned above. We store and use the data provided by you for contract processing. Upon completion of the contract or deletion of your customer account, your data will be restricted and deleted after tax and commercial retention periods, unless you explicitly consent to further use or we reserve a lawful use of the data as described below.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only required information for receiving the newsletter is your email address. Any additional information is voluntary and used to personalize the newsletter. We use the double opt-in method for sending the newsletter, meaning we will only send you a newsletter after you confirm your subscription by clicking on a link in a confirmation email.

By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6(1)(a) of the GDPR. When subscribing to the newsletter, we store the IP address provided by your Internet Service Provider (ISP) as well as the date and time of registration to trace any potential misuse of your email address. The data collected upon registration is used solely for advertising purposes through the newsletter. You can unsubscribe at any time by using the link in the newsletter or by contacting the controller mentioned at the beginning of this document. Upon unsubscribing, your email address will be promptly removed from our newsletter distribution list unless you have explicitly consented to further use of your data or we have reserved a lawful, permissible use of the data, which is explained in this policy.

6.2 Sending the Email Newsletter to Existing Customers
If you have provided your email address while purchasing goods or services, we reserve the right to send you offers for similar goods or services regularly by email. This does not require separate consent. 

The data processing is therefore based solely on our legitimate interest in personalized direct advertising in accordance with Art. 6(1)(f) of the GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You have the right to object to the use of your email address for the aforementioned advertising purpose at any time, with future effect, by notifying the responsible party mentioned at the beginning of this policy. The only costs incurred will be the basic rates for transmission. Upon receiving your objection, the use of your email address for advertising purposes will immediately cease.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data we collect will be shared with the shipping company responsible for delivery, as far as necessary for the delivery of the goods. Your payment data will be passed on to the authorized credit institution as required for processing payments. If we use payment service providers, we explicitly inform you below. The legal basis for sharing the data is Art. 6(1)(b) of the GDPR.

7.2 Use of Payment Service Providers

- PayPal
For payments via PayPal, credit card via PayPal, direct debit via PayPal, or, if offered, "purchase on account" or "installment payment" via PayPal, we share your payment data with PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), as needed for payment processing in accordance with Art. 6(1)(b) of the GDPR.

PayPal may conduct a credit check for credit card via PayPal, direct debit via PayPal, "purchase on account," or "installment payment" options. For this purpose, PayPal may share your payment data with credit bureaus in line with Art. 6(1)(f) of the GDPR to assess your creditworthiness. The results of the credit check regarding the statistical probability of payment default are used by PayPal to decide on the provision of the respective payment method. Credit reports may include probability scores (so-called score values) based on scientific, mathematical-statistical methods. The calculation of score values may incorporate, but is not limited to, address data. Please refer to PayPal's privacy policy for more information about credit bureaus used and other privacy-related information: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
You may object to this data processing at any time by contacting PayPal. However, PayPal may still be entitled to process your personal data if required for contract-based payment processing.

8) CONTACT FOR REVIEW REMINDERS

Own Review Reminder (No Use of a Customer Review System)

We use your email address to send a one-time reminder to submit a review of your order, provided that you have given us your explicit consent during or after your order, in accordance with Art. 6(1)(a) of the GDPR. You can withdraw your consent at any time by notifying the data controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

To increase data protection, social media plugins from Facebook (operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA) are integrated into our website using an HTML link instead of direct plugins. This integration ensures that when visiting a page on our website containing such buttons, no direct connection to Facebook servers is established. Only when you click on the button will a new browser window open, redirecting you to Facebook’s page where you can (after logging in, if necessary) interact with Facebook plugins.

Facebook Inc., based in the USA, is certified under the EU-U.S. Privacy Shield, which guarantees compliance with EU data protection standards. 

The purpose and scope of data collection and further processing and use of the data by Facebook, as well as your rights and privacy protection options, can be found in Facebook’s privacy policy: https://www.facebook.com/policy.php

9.2 Google+ Plugins as Shariff Solution
Our website also uses social plugins (“Plugins”) for Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To enhance your data protection when visiting our website, these buttons are integrated as HTML links instead of direct plugins. This integration ensures that when you visit a page on our website containing such buttons, no connection is made with Google+ servers. If you click the button, a new browser window opens, redirecting you to Google+, where you can interact with the plugins (after logging in, if necessary). Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection standards.

For more information about the scope and purpose of data collection and further processing and use of the data by Google, as well as your rights and privacy protection options, please see Google’s privacy policy: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram Plugin as Shariff Solution
Our website includes social plugins (“Plugins”) from Instagram, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

These buttons are integrated as HTML links instead of direct plugins to increase data protection when you visit our website. This ensures that no connection to Instagram servers is made unless you click on the button, which opens a new browser window and directs you to Instagram, where you can interact with the plugins (after logging in, if required). Instagram LLC is certified under the EU-U.S. Privacy Shield, ensuring EU-standard data protection.

For more details on the scope and purpose of data collection, as well as Instagram’s processing and use of your data, including your rights and privacy protection options, please refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388/

10) ONLINE MARKETING

10.1 DoubleClick by Google
This website uses the DoubleClick by Google online marketing tool, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to deliver relevant ads to users, improve campaign performance reports, or prevent users from seeing the same ad multiple times. Google uses a cookie ID to track which ads are displayed in which browsers, preventing duplicate display. This processing is based on our legitimate interest in optimizing our website’s marketing efforts, in line with Art. 6(1)(f) of the GDPR.

DoubleClick can also record “conversions” related to ad requests via cookie IDs, such as when a user views a DoubleClick ad and later visits the advertiser’s website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain personally identifiable information.

Due to the marketing tools used, your browser automatically connects to Google’s server. We have no influence over the extent and further use of data collected by Google through this tool, but we aim to inform you to the best of our knowledge: through the integration of DoubleClick, Google receives the information that you have accessed a specific part of our website or clicked on an ad from us. If you are registered with a Google service, Google may link your visit to your account. Even if you are not registered or logged in with Google, it is possible that the provider obtains and stores your IP address.

If you want to opt out of this tracking process, you can disable cookies for conversion tracking by adjusting your browser settings to block cookies from www.googleadservices.com at https://www.google.de/settings/ads. Note that this setting will be removed if you delete your cookies. Alternatively, you can learn more about cookies and make settings at the Digital Advertising Alliance website at www.aboutads.info. You can also set your browser to inform you of cookies and decide on acceptance on a case-by-case basis or to exclude cookie acceptance in specific cases or entirely. If you do not accept cookies, the functionality of our website may be limited.

Google LLC is certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection standards. 

Further information on DoubleClick by Google’s privacy policy can be found at: https://www.google.de/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This website uses the Google AdWords online advertising program, which includes conversion tracking from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google AdWords enables us to use ads (called Google AdWords) on external websites to promote our offerings. By analyzing campaign data, we can assess the success of various ad placements. Our aim is to display ads relevant to you, make our website more appealing, and achieve a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an ad placed by Google AdWords. Cookies are small text files stored on your device and usually expire after 30 days, not serving personal identification purposes. When the user visits certain pages on our website while the cookie is still active, Google and we can recognize that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a unique cookie, making cross-tracking across websites of different AdWords customers impossible. The information obtained through the conversion cookie is used to generate conversion statistics for AdWords customers who opt for conversion tracking, allowing us to know the total number of users who clicked on an ad and were directed to a page with a conversion tracking tag. However, this does not reveal any personally identifiable information about the users.

If you prefer not to participate in tracking, you can opt-out by deactivating the Google Conversion Tracking cookie in your browser settings. This will exclude you from conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising per Art. 6(1)(f) GDPR.

Google LLC is certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection standards.

For further details on Google’s privacy policy, please see: https://www.google.de/policies/privacy/

You can permanently disable cookies for ad preferences by configuring your browser settings or downloading and installing the browser plugin available at: https://www.google.com/settings/ads/plugin?hl=de

Please note that some features of this website may be limited or unavailable if you disable cookies.

11) WEB ANALYTICS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics employs "cookies," small text files stored on your device that facilitate analysis of your use of our website. The information generated by the cookie regarding your use of this website (including the shortened IP address) is generally transmitted to a Google server in the USA and stored there.

We use Google Analytics solely with the "_anonymizeIp()" extension, which shortens your IP address within EU member states or in other contracting states of the Agreement on the European Economic Area, ensuring anonymized data and preventing direct personal identification. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. This processing occurs based on our legitimate interest in user behavior analysis for optimization and marketing, in accordance with Art. 6(1)(f) GDPR.

On our behalf, Google will use this information to analyze your use of our website, compile reports on website activity, and provide additional services related to website and internet usage. The IP address transmitted by your browser within Google Analytics is not merged with other Google data.

You can prevent cookies from being stored by adjusting your browser settings, though this may limit the full functionality of this website. You can also prevent Google from collecting and processing data generated by the cookie (including your IP address) related to your use of the website by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, you can prevent data collection by Google Analytics on this website by clicking the following link to set an opt-out cookie. This opt-out applies only to this browser and domain. If you delete your cookies, you will need to click this link again: Disable Google Analytics(#)

Google LLC, Privacy Shield Certification, and Cross-Device Analytics via Google Analytics

Google LLC is certified under the EU-U.S. Privacy Shield Framework, ensuring compliance with EU data protection standards. This website also uses Google Analytics for cross-device visitor analysis through a User-ID. When you first access our site, you are assigned a unique, persistent, and anonymous ID across devices, which enables the association of interaction data from different devices and sessions with a single user. The User-ID does not contain or transmit any personally identifiable information to Google.

You may opt out of data collection and storage via the User-ID with future effect by deactivating Google Analytics on all devices you use, such as another browser or mobile device. You can do this by using the Google browser plugin: https://tools.google.com/dlpage/gaoptout?hl=de. Alternatively, you can prevent data collection on this website by clicking an opt-out link, which sets an opt-out cookie in your browser. Please note that if you delete cookies, this opt-out will need to be reactivated.

For further information on Universal Analytics, please refer to: https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376.

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via Pixel Method

This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). If you grant explicit consent, this tool enables tracking of user behavior after viewing or clicking on a Facebook ad. This process helps us evaluate the effectiveness of Facebook ads for statistical and market research purposes, contributing to the optimization of future advertising.

The data we collect is anonymous, meaning it does not reveal any personal information about the users. However, Facebook stores and processes this data, which may link it to your Facebook profile, allowing Facebook to use the data for its own advertising purposes in accordance with its Data Usage Policy (https://www.facebook.com/about/privacy/). Facebook and its partners can display ads both on and off Facebook, and a cookie may be stored on your computer for this purpose. These processes only occur if explicit consent is granted per Art. 6(1)(a) GDPR.

Only users over 13 years of age may consent to the use of Facebook Pixel. If you are younger, please ask a guardian for permission.

Facebook Inc. is also certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection standards.

To disable cookies on your computer, adjust your browser settings so that no cookies are saved in the future, or delete existing cookies. However, disabling all cookies may limit functionality on our website. You can also disable the use of cookies by third-party providers like Facebook at the Digital Advertising Alliance: https://www.aboutads.info/choices/.

Google AdWords Remarketing

Our website uses Google AdWords Remarketing to advertise this website in Google search results and on third-party sites. This feature is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in your browser, which enables interest-based ads based on a pseudonymous cookie ID and the pages you visit. This processing is based on our legitimate interest in the optimal marketing of our website under Art. 6(1)(f) GDPR.

Further data processing occurs only if you have consented to Google linking your web and app browsing history with your Google account, which allows Google to personalize ads based on this combined data. If you are logged into Google during your website visit, Google can also link this data with your Google Analytics data to create cross-device remarketing lists.

You can permanently disable cookies for ad preferences by downloading and installing the browser plugin available at https://www.google.com/settings/ads/onweb/. Alternatively, you can manage cookies through the Digital Advertising Alliance at https://www.aboutads.info. You can also configure your browser to notify you of cookies and decide individually whether to accept them, or to reject cookies altogether. Please note that rejecting cookies may limit the functionality of our website.

Google LLC is certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection standards. For further information on Google’s advertising privacy policies, please visit: https://www.google.com/policies/technologies/ads/.

13) DATA SUBJECT RIGHTS

13.1 Your Rights Under Data Protection Law

Under applicable data protection law, you have comprehensive rights concerning the processing of your personal data by the data controller, including rights to access and intervention, as described below:

Data Subject Rights Under GDPR
Under GDPR, you have extensive rights regarding the processing of your personal data. These include:

1. Right of Access (Art. 15 GDPR): You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of data involved, recipients or categories of recipients who have or will have access to your data, the planned storage period or criteria for determining it, the existence of rights to rectification, erasure, restriction, objection, the right to lodge a complaint with a supervisory authority, the source of your data if not collected directly from you, any automated decision-making (including profiling), relevant logic, and significance, as well as the consequences of such processing, and the safeguards for data transfers to third countries under Art. 46 GDPR.

2. Right to Rectification (Art. 16 GDPR): You can request immediate correction of inaccurate data about you and/or the completion of any incomplete data stored by us.

3. Right to Erasure (Art. 17 GDPR): You can request the deletion of your personal data when specific conditions under Art. 17(1) GDPR are met. This right is limited if processing is required for exercising freedom of expression, fulfilling legal obligations, for public interest, or for asserting, exercising, or defending legal claims.

4. Right to Restrict Processing (Art. 18 GDPR): You have the right to request restriction of processing while we verify the accuracy of data you contest, if you oppose deletion due to unlawful processing, if you need the data to assert, exercise, or defend legal claims after the purpose of processing ends, or if you have filed an objection due to your special situation, pending verification of whether our legitimate grounds override your interests.

5. Right to Notification (Art. 19 GDPR): If you exercise your right to rectification, erasure, or restriction of processing, we are obligated to notify each recipient to whom your personal data has been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

6. Right to Data Portability (Art. 20 GDPR): You can receive your personal data that you provided to us in a structured, commonly used, and machine-readable format, or request its transfer to another controller, if technically feasible.

7. Right to Withdraw Consent (Art. 7(3) GDPR): You may withdraw your consent to data processing at any time with future effect. Upon withdrawal, we will delete the affected data immediately if no other lawful basis exists for processing. The legality of data processing carried out until the withdrawal remains unaffected.

8. Right to Lodge a Complaint (Art. 77 GDPR): If you believe the processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority, especially in the EU member state of your residence, workplace, or the place of the alleged infringement.

13.2 Right to Object
If we process your personal data based on our overriding legitimate interest after a balancing of interests, you have the right to object to this processing at any time on grounds related to your particular situation, with effect for the future.

If you exercise your right to object, we will stop processing the affected data. However, further processing may be permissible if we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.

If we process your data for direct marketing purposes, you have the right to object at any time to the processing of your data for such marketing. Once you exercise your objection, we will no longer process your data for direct marketing.

14) Duration of Personal Data Retention
The retention period of personal data is based on the relevant legal retention period (e.g., commercial and tax-related retention periods). Once the period expires, we routinely delete the relevant data unless it is still necessary for fulfilling or initiating a contract, or if there is a legitimate interest in continued storage.