FAQ
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What should I do if I haven't received my order yet?
Due to the huge interest in our products, your product may arrive a little later than expected. We hope for your understanding. If this period has passed and you still haven't received anything, please contact us.
We will then find out for you what is wrong with your package.
I want to exchange/return my order, how do I do this?
To send a return, simply contact our customer service team. Include your name, order number (e.g. #0000) you received in the confirmation email and the reason for return. We will then provide you with the return address and confirm the return. After that is done, you can send the product to us via a courier of your choice.
What is the cost of returns?
Returning to us is unfortunately at your own expense. The cost will therefore depend on the courier. Please consult the website of the respective courier you wish to send with for more information on prices.
What are the conditions for returning my product(s)?
There is always a 14-day return period. The return period starts on the day you receive the item. However, there are conditions to returning You can only return the item if:
- The return period has not yet expired;
- The product is in its original packaging and all labels are still attached;
- The product has not yet been used.
What if I have not received my order confirmation e-mail?
That is not the intention, please contact us with your full name and email. We will help you quickly.
Any question?
You can contact us through our contact page! We will be happy to assist you.
REVIEWS DON'T LIE
Excellent
4.6/ 5
based on 3267 reviews
Exceptional Quality
Absolutely love the quality of the products from Volenti Sydney! The craftsmanship and attention to detail are impeccable. My order arrived quickly, beautifully packaged, and exceeded my expectations. Will definitely shop again! Absolutely love the quality of the products from Volenti Sydney! The craftsmanship and attention to detail are impeccable. My order... Absolutely love the quality of the products from Volenti Sydney! The craftsmanship and attention to detail are impeccable. My order arrived quickly, beautifully packaged, and exceeded my expectations. Will definitely shop again!
Sarah H.
Amazing Customer Service
Incredible customer service! I had a question about sizing, and the team responded within an hour. My order arrived exactly as described, and the quality is outstanding. Highly recommend Volenti Sydney! Incredible customer service! I had a question about sizing, and the team responded within an hour. My order arrived exactly... Incredible customer service! I had a question about sizing, and the team responded within an hour. My order arrived exactly as described, and the quality is outstanding. Highly recommend Volenti Sydney!
James R.
Best Purchase Ever!
The best purchase I’ve made in a long time! The materials feel premium, and you can tell there’s real care in every product. Shipping was fast, and the packaging was elegant. Five stars! The best purchase I’ve made in a long time! The materials feel premium, and you can tell there’s real care... The best purchase I’ve made in a long time! The materials feel premium, and you can tell there’s real care in every product. Shipping was fast, and the packaging was elegant. Five stars!
Emma L.
Great Product, Limited Colors
Great experience with Volenti Sydney. The product is fantastic, and the delivery was on time. Only reason I’m giving four stars instead of five is that I wish they had more color options. Will definitely buy again! Great experience with Volenti Sydney. The product is fantastic, and the delivery was on time. Only reason I’m giving four... Great experience with Volenti Sydney. The product is fantastic, and the delivery was on time. Only reason I’m giving four stars instead of five is that I wish they had more color options. Will definitely buy again!
Michael T.
Absolutely Impressed!
I’m so impressed! Everything from the design to the functionality is perfect. I’ve received so many compliments on my purchase, and I can’t wait to order more. Thank you, Volenti Sydney! I’m so impressed! Everything from the design to the functionality is perfect. I’ve received so many compliments on my purchase,... I’m so impressed! Everything from the design to the functionality is perfect. I’ve received so many compliments on my purchase, and I can’t wait to order more. Thank you, Volenti Sydney!
Olivia M.
Worth Every Penny
Top-notch quality and worth every penny. It’s rare to find such a reliable store these days, but Volenti Sydney delivers on every front. Fast shipping, great service, and a flawless product! Top-notch quality and worth every penny. It’s rare to find such a reliable store these days, but Volenti Sydney delivers... Top-notch quality and worth every penny. It’s rare to find such a reliable store these days, but Volenti Sydney delivers on every front. Fast shipping, great service, and a flawless product!
Daniel K.
Happy with My Order
Really happy with my order! The quality is excellent, and the item feels luxurious. Took a little longer to arrive than expected, but it was well worth the wait. Will be a returning customer! Really happy with my order! The quality is excellent, and the item feels luxurious. Took a little longer to arrive... Really happy with my order! The quality is excellent, and the item feels luxurious. Took a little longer to arrive than expected, but it was well worth the wait. Will be a returning customer!
Chloe B.
Beyond Expectations!
Couldn’t be happier with my purchase. The craftsmanship is incredible, and it looks even better in person than on the website. I highly recommend Volenti Sydney to anyone looking for quality products. Couldn’t be happier with my purchase. The craftsmanship is incredible, and it looks even better in person than on the... Couldn’t be happier with my purchase. The craftsmanship is incredible, and it looks even better in person than on the website. I highly recommend Volenti Sydney to anyone looking for quality products.
Henry S.
My New Favorite Store!
Volenti Sydney is now my go-to store! The customer support was friendly and super helpful, and the product exceeded all my expectations. I’ve already recommended it to my friends! Volenti Sydney is now my go-to store! The customer support was friendly and super helpful, and the product exceeded all... Volenti Sydney is now my go-to store! The customer support was friendly and super helpful, and the product exceeded all my expectations. I’ve already recommended it to my friends!
Isabella W.
Flawless Shopping Experience
Fantastic experience from start to finish! The website was easy to navigate, checkout was smooth, and my order arrived quickly. The quality is amazing—definitely five stars! Fantastic experience from start to finish! The website was easy to navigate, checkout was smooth, and my order arrived quickly.... Fantastic experience from start to finish! The website was easy to navigate, checkout was smooth, and my order arrived quickly. The quality is amazing—definitely five stars!
Liam P.
Free Shipping
We now temporarily charge no shipping costs. Enjoy fast and effortless shipping with Australia Post.
24/7 Available
Our team is always ready to answer your questions and talk to you.
30-Day Return Policy
After receiving your order, you have 30 days to decide to keep the product or return it effortlessly.